Ensuring Your Satisfaction

At HBAK Traders, we are dedicated to providing you with an unparalleled shopping experience. Our commitment to quality and customer satisfaction extends to our Refund & Return Policy. Please take a moment to familiarise yourself with the following guidelines, ensuring a smooth process for returns and refunds.

1. Returns Eligibility:

  • To initiate a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns are accepted within 15 days of the delivery date.
  • Customized or personalized items are not eligible for return unless there is a manufacturing defect or an error on our part.

2. How to Initiate a Return:

  • To initiate a return, please contact our customer service team at customerservice@hbaktraders.com  within 15 days.
  • Provide your order number, a detailed explanation of the reason for the return, and any relevant photos if applicable.
  • Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

4. Inspection and Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 7 business days and credited to your original method of payment.

5. Refunds:

  • Refunds will be issued for the product purchase price only and do not include original shipping charges unless the return is due to a product defect or an error on our part.
  • Refunds may take up to 5 business days to reflect in your account, depending on your financial institution.

6. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately at customerservice@hbaktraders.com  with photos and a detailed description.
  • We will arrange for a replacement or issue a refund, including shipping costs.

7. Contact Us:

  • If you have any questions or concerns about our Refund & Return Policy, please don't hesitate to contact our customer service team at customerservice@hbaktraders.com.

At HBAK Traders, we value your trust and are committed to ensuring your satisfaction. Thank you for choosing us for your shopping needs.